Time Tours General Terms and Conditions

Booking with Time Tours
Online: Booking online entitles you upto a 5% online discount. Our day tours can be booked online up to 12 hours before departure.

When you book a tour online, you will receive a confirmation of the booking by email, stating tour departure and duration.

Phone: Our day tours can be booked 24 hours a day / 7 days a week and up to 90 minutes prior to tour departure.

Our booking service can be reached at +354 578 7111.

Email: Bookings per email order@timetours.is can be made for all tours up to 12 hours prior to tour departure.

We reserve the right to alter or change the itinerary according to weather and road conditions.

Change of reservation
It is possible to change a reservation up to 12 hours prior to tour departure free of charge.

Cancellations
Cancellations of tours must go through our office and should be sent at least 12 hours prior tour departure to order@timetours.is or via phone +354 578 7111.

Tour departure / Complimentary pick up service / Drop off service
We offer a complimentary pick up service for all our day tours. Passengers are requested to wait in the lobby at their hotel 30 minutes prior to tour departure and wait until our driver or guide will call out your name.
Missing the pickup time does not entitle to a refund of the price paid for the tour.

Our driver or guide will always try to contact you through the hotel reception if he is unable to find you in the lobby.

Drop off after day tours is at your hotel, drop off at different location is by request to the driver or guide.

Tour operations
Time Tours operates day-tours in small bus’s or minivans. Because we are small operators on the Icelandic market we might use services from other small tour operators, reason could be that our bus has reached its full capacity or we have to few participants booked on that day. We are cooperating with other small day-tours operators that we trust to handle this task.

Passengers with special needs
If you have any special needs or requests you should notify Time Tours as soon as possible either with email to order@timetours.is.

We always try to fulfill our customers wishes at all times.

Wheelchairs
It is permitted to have foldable wheelchairs in our coaches without charge. Passengers that are unable to sit in a standard coach seat must advise the company´s office prior to tour departure.

Safety car seats
We have a limited number of Children’s Safety Car Seats available. These can be provided on request, free of charge.

The safety and comfort of our customers is one of our main goals.

Liability
Time Tours reserves the right to alter routes, itineraries or timetables should the necessity arise, including irregularities due to adverse weather or road conditions.

Some tours may require a minum of participants in order to operate.

No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damaged, negligence, weather, war or other unforeseeable causes.

We operate our tours in small vans or minibus’s that can result in a fully booked tour.

The estimated duration of tours as indicated on our website are standard times and can vary according to road or weather conditions.

The company cannot be made responsible for losses that a passenger may face due to delay, regardless whether the loss is direct or indirect.

Comments or complaints
If you want to comment on our tours we welcome you to send us a line, we always welcome feedback on our tours.
If you for some reason are not satisfied with our services please contact us as soon as possible.

You can either send an e-mail to timetours@timetours.is or write us a letter to our office at Audbrekka 25-27, 200 Kopavogur, Iceland, addressed to Mr.Runar Thor.

Thank you for reading through our conditions and we welcome you to participate in our tours.

If you need any assistance, don´t hesitate to contact us!
Time Tours.